Frequently Asked Questions

• Credit card (VISA, MasterCard, AMEX, JCB) / Shop Pay / Apple Pay / Google Pay / PayPal / Convenience store payment / PayPay
• *Payment is completed at the time of order. Please contact your credit card company or payment service for information on when the payment will be deducted.
• Please note that if payment is not made within 3 days, your order will be cancelled.Please note that your order will be canceled if payment is not made within 3 days. komoju.com and payment at convenience stores will be sent from komoju.com.If you have set up a domain name to receive emails, please cancel the domain name or add "komoju.com" to the domain name list.
• ※A separate transaction fee of 190 yen (tax included) will be charged for payment at convenience stores.

This depends on availability and readiness to ship.

You cannot purchase "pre-order items" and "regular items" in the shopping cart at the same time. Also, even if they are "pre-order items", they cannot be purchased at the same time if they have different "product release dates". Please place separate orders.

The estimated shipping date is listed on the product detail page of each item. Please be sure to check before purchasing.

We do not respond to inquiries regarding shipping dates prior to the scheduled ship date. Please understand that we will not be able to reply to inquiries regarding shipping dates before the scheduled ship date.

We do not accept cancellations or changes after an order has been placed. Please understand this in advance.

• *Please note that the order and shipping times are different for orders placed on backorder.

A flat rate of 800 yen
*However, the price may vary depending on some items ordered. Please check on the checkout page.

It may be possible depending on the shipment readiness, so please contact our customer service once if you wish to do so.

You can find the tracking number in your order confirmation page or in your order confirmation email.

• *Please note that it may take 1-2 business days at most to register and update your tracking information on your shipping carrier's tracking site. Please allow 1-2 business days at most for the tracking information to be registered and updated on the shipping carrier's tracking site.