User's Guide

Once you find an item you like in the store, press "Add to Cart" to add it to your shopping cart.

Add to cart

You cannot purchase "pre-order items" and "regular items" in the shopping cart at the same time. Also, even if they are "pre-order items", they cannot be purchased at the same time if they have different "product release dates". Please place separate orders.

Please check the contents of your shopping cart and click the "Proceed to Purchase" button to proceed to the order information registration.

Proceed to the purchase procedure

If you are a first-time user, you need to register as a member (free of charge). To register, please enter your name, e-mail address, gender, date of birth and password. After registering, you will be able to log in with your registered e-mail address and password.

• *Shipping charges are not included in the price in your cart.
• *A flat rate of 800 yen (tax included) is charged per delivery regardless of the number of items ordered. No additional charge is made for delivery to islands. However, the above does not apply to delivery of large items, etc. Please check each product information page for details.
• *Please check each product information page.
• *DVDs, Blu-ray Discs, video games, and some DVD-Audio products have a region code for each region in which they are sold. The region code is set on both the player and the software, and the software cannot be played unless both of them have the same code. Please check the type of player you have and the type of DVD or Blu-ray Disc you are purchasing below before purchasing the product. In Japan, the region code is set to 2 for DVDs and A for Blu-ray discs.

Please enter the order information (name, address, contact information, and phone number) required for product shipment.

• *Please disable or set your spam mail settings to receive "mail.shop.ygex.jp" and "support-user.com" as we will send you an "Order Completion E-mail" and "Payment Completion E-mail" to the e-mail address you entered. Please contact your cell phone company or the manufacturer of your email software for more details about your contract and settings.

Orders will be shipped by Yamato Transport.

• *Please check the scheduled shipping start date on the detail page of each product at the time of purchase.

You can choose from several payment methods in this SHOP.

• *Please inquire with your credit card company or payment service regarding the timing of debit.
• *If you wish to register a billing address different from your delivery address, you may do so.
• *You can register your payment information on our website. Once registered, you will not need to register your information again the next time you place an order.

You can confirm your purchase in the following ways

Confirmation by order confirmation e-mail

After purchasing an item, an "Order Confirmation E-mail" will be sent to the e-mail address you entered. You can confirm your order by clicking the "View Order" link in the e-mail.

Since this is an important e-mail for our customers, please disable your spam mail settings as described in "2.

Please note that this site is not able to check your membership information, reservation/purchase history of related products, or delivery status of the former "YGEX OFFICAIL SHOP.

Confirmation on My Page

If you have registered as a member and made a purchase with that account, you can check the status of your order from your order history on My Page. Please log in from the menu and check your order status on My Page.

Products purchased before registering as a member will not be displayed in your order history.

• Please note that we basically do not accept returns or cancellations at the customer's convenience after an order has been placed. If you contact us within 7 days of receipt of your order, we will exchange the defective or damaged product for a new product. Please note that we will pay for the return shipping costs due to initial defects or damage.
  
  In addition, we do not accept reshipment in the event that an item is returned due to the customer moving to a new address, or due to an address entry error resulting in an unknown delivery address, etc. Orders will be cancelled in accordance with the Terms of Use.
  Shipping, handling, and return fees are the responsibility of the customer and will be deducted from the amount and refunded to the payment method used.
  We will inform you of the refund details by e-mail at the time of order cancellation.
• The sizes listed are basically measurements placed flat, and there may be some errors.
• The color, texture, etc. may appear different from the actual product depending on the monitor and display environment you are viewing.